Have a question about orders, warranty and more? Please feel free to contact our team below:
Contact Us
- call
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Phone Hours
Mon-Fri: 8am – 7pm
Saturday: 8am – 5pm
Sunday: Closed*Times are EST. - chat
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Chat Hours
Mon-Fri: 8am – 7pm
Sat-Sun: Closed*Times are EST. - mail_outline
Observed Holidays (Customer Service will be closed)
| Holidays | Dates |
| New Years Day | 1/1/2026 |
| Independence Day | 7/4/2026 |
| Thanksgiving Day | 11/26/2026 |
| Christmas Day | 12/25/2026 |
Holiday Shipping information
To get your gifts on time please order by:
Last Day
FedEx Ground Economy:
12/14 (Sunday)
Last Day
FedEx Ground:
12/16 (Tuesday)
Last Day
FedEx 2 Day:
12/19 (order by Noon EST (Friday)
Free 2-Day Shipping Upgrade from December 15th-December 19th (ends at noon EST on the 19th)
Orders & returns
Once you have confirmed your order, you will receive two e-mails:
Order Confirmation Email
Shipment Notification Email
Return Policy
Expedited Holiday Returns Window
We’re offering an extended holiday return window! Orders placed between now and December 24, 2025 can be returned through January 31, 2026.
We offer free returns on U.S. orders over $75. Products must be in new, unused condition with proof of purchase. For warranty claims or returns outside this window, please contact us for assistance.
Return Policy
Need to return your boots? We offer free returns on U.S. orders over $75 within 30 days of purchase. Products must be in new, unused condition with proof of purchase. For warranty claims or returns beyond 30 days, please contact us for assistance.
Expedited Holiday Returns Window
We’re offering an extended holiday return window! Orders placed between now and December 24, 2025 can be returned through January 31, 2026.
We offer free returns on U.S. orders over $75. Products must be in new, unused condition with proof of purchase. For warranty claims or returns outside this window, please contact us for assistance.
Shipping Methods
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order online you can expect your order to ship within 1-2 business days!
Free Shipping
We offer free delivery on orders of $75 or more shipping within the contiguous U.S.
Orders shipping to Alaska or Hawaii do not qualify for standard free shipping. Available shipping options for these regions are:
USPS:
- Free for orders $75 or more
- $22.50 flat fee per item for orders under $75
FedEx 2-Day:
- $25 flat fee per item for orders $75 or more
- $32.50 flat fee per item for orders under $75
Expedited delivery is available on select web orders placed on regular business days before 2 PM EST.
Orders placed after this time, on weekends, or on holidays will be processed the next business day.
WARRANTY
XTRATUF Boots Limited Warranty
Rocky Brands, Inc. (“Rocky”) offers a 1-year limited warranty to the original end-user purchaser for all Rocky®-brand products (“Product(s)”) in normal use against any manufacturing flaw(s), defective materials and workmanship.
This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. All boots with Rocky® VP waterproof construction are guaranteed waterproof for 1 year from date of purchase. All boots with Rocky® waterproof construction are guaranteed waterproof for 6 months from date of purchase. All warranty periods begin on the date of purchase. For purchasers in California, the warranty period begins on the date of purchase or the date of delivery of the Product (whichever is later). In the event of a defect, Rocky will replace the Product. If a Product has been discontinued and replacement is not possible, Rocky will provide an alternate replacement Product that is, in Rocky’s discretion, of equivalent value.
Because Rocky cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Rocky or a Rocky authorized seller in the United States, unless otherwise prohibited by law. Rocky reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites.This warranty does not cover damage due to: normal wear and tear, neglect or failure to adequately maintain and store the Product, holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes, alteration to the Product, repairs or modifications not performed by Rocky, inadequate or improper fit, accident, misuse and/or abuse by the wearer, act of God, fire or other hazard, tampering, or improper shipping and handling.
This warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals or foreign substances that result in damage to the materials of the Product.
To make a warranty claim, please return the Product to the authorized seller from whom it was purchased. We expect our authorized sellers to handle and accept warranty claims in accordance with this warranty. If the Product was purchased directly from Rocky or if you are unable to resolve your claim with the authorized seller from whom the Product was purchased, please contact 1-866-442-4908 to make a warranty claim and obtain your return authorization number. You will be asked to provide proof of purchase and to return your Product to the authorized seller or to Rocky. Costs of shipping the Product to Rocky will be covered by Rocky. Costs of shipping the Product to an authorized seller will be handled in accordance with the authorized seller’s return policy and may be the responsibility of the purchaser.
There are no warranties, express or implied, which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER NO CIRCUMSTANCES SHALL ROCKY BE LIABLE FOR ANY OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCT, BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT WILL ROCKY’S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE PRODUCT IN QUESTION. NO EXTENSION OF THIS WARRANTY WILL BE BINDING UPON ROCKY UNLESS SET FORTH IN WRITING AND SIGNED BY A ROCKY AUTHORIZED REPRESENTATIVE.
Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.